At St. Luke's our Infusion Authorization Specialists are responsible for securing prior authorizations for specialty medications administered at our hospital-based infusion centers. Infusion Authorization Specialists ensure timely and accurate coordination between payers, internal departments, and both internal and external providers to support seamless patient care. This includes, but is not limited to, patient registration, referral coordination, complex benefit verification, prior authorization and appeals, and responding to general inquiries from patients, providers, and the public.

This is a remote position that will require 6 weeks training in Boise, Idaho. 

What you can expect from this role:

• Deliver exceptional experience through all customer interactions by ensuring professional, timely, and accurate communication—both verbal and written.
• Support a prospective payment program by communicating organization policies, insurance coverage/non-coverage, and referring to internal departments for financial options
• Perform the following workflows with accuracy, efficiency, and attention to detail:
  • Benefit Verification
  • Complex Pre-Authorization
  • Referral Coordination
  • Call Front Lining
  • Patient Registration
  • Patient Obligation Estimates
• Performs other duties as assigned.

Minimum Qualifications for this Role:

• Education: High School Diploma or Equivalent
• At least three (3) years of healthcare experience, specifically in one or more of the following areas: authorization, billing, registration, financial advocacy, or home infusion authorizations.
• Must live in Idaho or Oregon 

Preferred qualifications

• 2 years direct experience with infusion, infusion authorizations or medical authorizations

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.