At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

What to Expect:

St. Luke's Women's Service Line is dedicated to providing compassionate, high-quality care to the women in our community. The Clinical Operations Manager will play a key role in supporting the clinical operations of the Women's Service Line and its ambulatory teams. This role supports the Practice Director who oversees clinical operations across 10 clinics located throughout Idaho, including the Treasure Valley, Mountain Home, Twin Falls, and Ketchum.

• Clinic and department rounding weekly/monthly based on geography to monitor clinical operations, quality, safety, care experience, and utilization standards
• Provides increased leadership visibility: >75% of time in the department and actively engaged in real time rounding, support, coaching, and mentoring of patient care teams
• Works with practice leadership and nursing to determine appropriate scheduling and allocation of staff.
• Supports the hiring and on-boarding of Practice Managers (PMs) and Advanced Practice Providers (APPs), as well as contribute to performance evaluations and staff management as delegated by the Director of Operations
• Supports bilateral communication between Director of Operations, APPs, PMs, and other direct reports
• Resolves escalated patient/family member concerns regarding patient care within clinic/unit
• Serves as a revenue cycle liaison for the department
• Mentoring and staff development
• Implementing quality/workplace safety, care experience, talent protocols, and processes as assigned
• Supports time card completion and expense reimbursement activities related to physicians and APPs under the purview of the Director of Operations
• Perform other duties and responsibilities as assigned.

Minimum Qualifications:

• Bachelors + 2 years of experience OR
• Associates + 4 years of experience OR
• HS Diploma/GED + 6 years of experience

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.