At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

The Release of Information (ROI) Specialist is a part of our Phones Team responsible for answering multi-line phones and handling continuation of care, coroner, and DME related requests, while ensuring the integrity and accuracy of the patients' health record and complying with HIPAA and state regulations. This position will serve as a point of contact for peers by resolving questions or issues that arise while processing requests.

What You Can Expect

• Answers multi-line phones for the HIM Department and forwards callers, as needed. 
• Logs all requests into the electronic health record to ensure the request is tracked from start to finish.
• Processes requests received via telephone, fax, mail or electronically. 
• Responding to medical record requests from various sources
• including continuation of care providers and entities, durable medical supply companies, and coroners/medical examiner's offices in a timely and efficient manner, and according to HIPAA and state regulations. 
• Adheres to HIPAA regulations by maintaining the confidentiality of protected health information, while maintaining the integrity and accuracy of patients' health records. 
• Follows organizational policies pertaining to the retrieval, storage, and destruction of records. 
• Communicates effectively with ROI staff at all locations to make sure requests are routed to the appropriate location and team. 
• Collaborates with various St. Luke's departments to ensure accurate of record. 
• Maintain knowledge of specialized workflows involving providers, including requests that require chart corrections or incomplete dictations. 
• Scans, indexes and categorize records into patients' charts. 
• Performs other duties as assigned. 

Qualifications

• High School Diploma or equivalent
• One (1) year of relevant experience

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.