Job Title: Pharmacy Process Coordinator

Location: St. Luke’s Rehabilitation Hospital – Elks Plaza, Downtown Boise, Idaho
Schedule: Full-Time, Onsite | Monday–Friday, 8:00 AM – 5:00 PM

Position Summary

St. Luke’s Health System is seeking a Pharmacy Process Coordinator to support inpatient pharmacy operations with a strong focus on process control, compliance, inventory management, and cross-functional collaboration. This role serves as a subject matter expert (SME) for pharmacy operational safety, regulatory compliance, and inventory control while acting as a key liaison between pharmacy, nursing leadership, and system partners.

The Pharmacy Process Coordinator will be embedded onsite at St. Luke’s Rehabilitation Hospital (Elks Plaza) and will play a critical role in maintaining safe, compliant, and efficient medication-use processes across inpatient settings.

Key Responsibilities

Pharmacy Operations & Inpatient Support

• Support inpatient pharmacy operations with a focus on process control, inventory management, and compliance.
• Work cross-functionally with pharmacy, nursing, compliance, IT, and operational teams to support medication-use processes.
• Serve as a resource and escalation point for pharmacy technicians, providing guidance on workflows, compliance questions, and operational challenges.
• Act as the pharmacy operations safety SME, responding to questions related to compliance, inventory standards, and regulatory requirements.
• Assist with low inventory monitoring and maintenance, including proactive mitigation of shortages.

Systems, Technology & Workflow Support

• Collaborate with teams supporting Omnicell, inventory systems, Epic, and related pharmacy technology.
• Address ad hoc Epic field issues related to pharmacy workflows and medication management.
• Partner with the Medication Historian and Meds-to-Beds teams to ensure accurate documentation, safe transitions of care, and regulatory compliance.
• Provide oversight and expertise related to controlled substances management and inventory accountability.

Compliance, Quality & Risk Management

• Provide support for the development, implementation, and ongoing maintenance of a proactive process control and compliance program.
• Assist in the development and execution of the annual risk-based compliance work plan.
• Support investigations of potential process control or compliance incidents, including:
• Collaborating with pharmacy, nursing, compliance, and leadership teams
• Participating in assessments, interviews, meetings, and data review
• Summarizing findings and supporting corrective action plans
• Maintain detailed documentation of incidents, including incident logs and supporting records.
• Monitor and maintain knowledge of federal and state laws, regulations, and accreditation standards impacting pharmacy operations.
• Meet regularly with nursing leadership to ensure compliance with medication storage, handling, and documentation standards.

Training, Education & Policy Development

• Assist in the design and delivery of training and orientation for pharmacy staff and applicable business partners.
• Support updates to existing policies and procedures and assist in drafting new policies as needed.
• Collaborate with stakeholders to implement and sustain pharmacy standards, best practices, and regulatory requirements.

Required Qualifications

• Pharmacy Technician (required)
• PTCB / CPhT Certification (required)
• Inpatient pharmacy experience strongly preferred
• Minimum of 3 years of relevant experience in pharmacy operations, compliance, inventory management, or process control

Preferred Skills & Competencies

• Strong knowledge of inpatient pharmacy workflows and medication-use systems
• Experience working with Omnicell, Epic, and inventory management systems
• Demonstrated ability to work cross-functionally with clinical and non-clinical teams
• High attention to detail with strong documentation and organizational skills
• Ability to interpret and apply regulatory requirements in daily operations
• Excellent communication skills, including the ability to work with nursing leadership and frontline staff
• Proactive problem-solving and process improvement mindset

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.