St. Luke’s Health System in Boise, ID is seeking a Occupational Health Client Relations Manager to join our Occupation Health Strategy Boise team.

Unit/Position Summary
The Occupational Health Client Relations Manager facilitates the effective management and coordination of maintaining and building relationships with external occupational health clients (current and potential) across St. Luke’s according to the organization’s standards. This person will support the Occupational Health team with client relations in the planning, development, marketing, implementation, coordination, and evaluation of a wide variety of occupational health programs and projects varying in scale and complexity. This person will report to the Occupational Health Director and collaborate with the St. Luke’s Enterprise Sales Office (ESO) to coordinate employer relations efforts. 

-Performs operational duties to support Occupational Health goals and the organization’s overall business objectives.
-Works closely with the ESO to ensure employer needs are met, issues are resolved and patient has the best possible outcome.
-Leads and directs work of employees. Provides leadership and guidance as needed. Will coach, mentor and access performance of staff.
-Main point of contact for employer occupational health concerns, issues, questions, changes. Serve as a liaison with ESO Account Managers to keep them informed and coordinate management of building and maintaining relationships with external clients. Responds to inquiries, sends communications to external partners and employers. Markets our Occupational Health services to employers.
-Collaborate with the Safety Coordinator for client billing, UHS , Sureties, and employer partner issues.
-Responsible for maintaining the OH Client Relations Management database (Employer encounters, contact verification, service requests).
-Be familiar with Third Party Administrators and External Vendor contracting including credentialing documentation, by coordinating with the team member responsible for this.
-Assists in coordination requests from employers for onsite services, including occupational health, employment, and wellness services, by working with the team member responsible for this.
-Coordinates facility jobsite tours for occupational health providers/team.
-Monitors data and the business community, watching for new potential businesses and clients as well as trends in existing clients’ use of our services. Reports to leadership regularly.
-Works with leadership & other stakeholders to develop & implement occupational health employer forums to build relationships, network, and share meaningful information related to occupational health topics and/or healthcare in general.
-Develop a cadence for maintaining regular contact with existing clients, prioritizing larger or more influential clients with more frequent contact. Develop and implement a plan for finding and developing relationships with potential clients.
-Other duties as assigned.

Education: Bachelor Degree or 4 years in lieu of degree
Experience: 3 years experience

A strong, talented staff is at the heart of St. Luke’s Health System. We are the state’s largest employer with more than 15,000 employees and a medical staff of more than 1,800 physicians and advanced practice providers. We’re proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue this same tradition of excellence.

For more information, please contact Julia Nigro at nigroj@slhs.org

*St. Luke’s is an equal opportunity employer without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.