St. Luke’s Health System in Boise, ID is seeking an IHT Systems Engineer 4 to join our Tech Ops Digital Experience System team. 

With a high degree of latitude, the IHT Systems Engineer 4 applies creativity along with sound engineering principles to evaluate, design, develop, implement and administer systems, applications, networks and/or associated infrastructures and specialty equipment. This general classification will be used for a wide variety of IHT Engineering specialty roles in the Health System, including Communication, Desktop, Network, Storage, Infrastructure, Test and Integration Engineers.

What You Can Expect: 

• Onboarding experience to ensure your success in the role and at the organization. 
• Participation in and relationship development with a high performing team. 
• Unlimited access to Citrix training and consulting services. 
• Access and encouragement to collaborate in a world-class lab. 
• Access to InfoTech and Gartner to stay current on industry trends. 

Duties/Responsibilities: 

• Analyzes and defines business requirements and applies broad technical knowledge and best practices to design, develop, administer and maintain data systems in one or more IHT Engineering specialty fields. 
• Monitors and measures overall performance and scalability, performs root cause analysis and implements process improvement. Proactively identify potential issues and tunes appropriately. 
• Applies engineering expertise to provide technology roadmaps and innovative technical solutions that align with the strategic vision of the health system. 
• Assesses and optimizes the performance of new and existing systems and features. 
• Leads functional groups to establish and improve processes; develops and implements policies and procedures governing specialty Engineering discipline. 
• May have sole responsibility for projects and participate in disaster recovery exercises or help develop disaster recovery or business continuity plans. 
• Develops, maintains and manages the documents and standards for a comprehensive library of support documentation.
• Handles the most complex issues and problems for the engineering team.
• Possesses expert knowledge of subject matter.
• Provides leadership, coaching, and/or mentoring to a subordinate group; may act as a lead or functional supervisor.
• Perform other duties and responsibilities as assigned.

 Minimum Qualifications: 

• Education: Bachelor’s degree or experience in lieu of degree 
• Experience: 6 years relevant experience 
• Licenses/Certifications: None 

Preferred Qualifications: 

Background: This is an advanced engineering role on a highly skilled team that provides virtual application and desktop delivery via Citrix to healthcare professionals in hospitals and clinics throughout Idaho and Eastern Oregon. This role is primarily focused on virtual desktops and the user experience. 

Required: 

• Passion for virtual desktops and user experience. 
• Proven ability to innovate and try new things. 

Preference: 

• Virtual desktop experience on any platform (Azure, VMware, Citrix). 
• Citrix experience and certifications such as CCA (good), CCP (better), CCE (best). 
• Experience designing, implementing, integrating, maintaining, and testing virtual desktop infrastructure (VDI) solutions in a large environment. 
• Experience ensuring the maximum availability of the system by administering, monitoring, and supporting all aspects of the VDI environment. Citrix knowledge and experience preferred.  
• Experience resolving production and deployment issues by troubleshooting and correlating all medium to high complexity VDI issues that affect operation of the environment. 
• Experience collaborating with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs. 
• In-depth knowledge of Windows operating systems and virtualization technologies in an enterprise environment. 
• Good working knowledge of Active Directory, Group Policy, DNS, DHCP. 
• 6 years’ experience supporting VDI in a medium to large corporate environment. 
• Responsible, reliable, takes initiative, patient, determined, assertive, inquisitive, has tenacity, a desire to learn, good at working with a team to achieve goals and resolve issues. 

• Experience with Citrix DaaS and Citrix Virtual Apps and Desktops. 

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.