At St. Luke’s, our patients come from all walks of life and so do we! We strive to foster an environment that embraces our employees' unique strengths, experiences, and perspectives which drives our exceptional, patient-centered care.

What You Can Expect:

The Patient Relations Coordinator manages and resolves patient grievances in accordance with state and federal regulations. This role involves reviewing, investigating, and coordinating grievance responses in a timely manner. The coordinator collaborates closely with Risk Management and various departments, including medical staff, clinical, and non-clinical leadership, to ensure grievances are addressed effectively.

• Facilitate the review, investigation, and resolution of patient grievances.
• Collaborate with internal teams and Risk Management to resolve clinical care grievances.
• Maintain documentation and perform data analysis on grievance trends.
• Manage communications through call center, email, and mail during weekly coordinator rotation.
• Assist with financial adjustments and reimbursements related to grievances.
• Provide consultation to internal stakeholders on difficult situations.

Qualifications:

• Education: Bachelors degree or experience in lieu of degree
• Experience: 3 years relevant experience
  

   

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.