St. Luke's Health System in Boise, ID is seeking a Systems Analyst to join our IT Service Management team.

With a high degree of latitude, the Systems Analyst 4 reviews business requirements, analyzes and evaluates existing and/or proposed systems and designs and develops IT system solutions in response. This role participates in and leads teams through work efforts which may include configuration, implementation of and on-going maintenance and support for production application systems with broad impact. Participates in identification and prioritization of work efforts with leaders and/or stakeholders.

• Build, configure, and program applications to meet user requirements for new and optimized workflows in designated software applications and systems.
• Implements new software applications and systems, performs upgrades consistent with project plan(s), technical specifications, and operations requirements of the health system. Provide proactive remediation of potential issues.
• Identify and diagnose issues that arise in the supported application area as well as issues that impact other application teams, and work to resolve them. Assess severity of issues and prioritize responses as appropriate.
• Tests and validates software applications and systems to ensure proper operation, implementation of software design and end-user acceptance
• Analyzes clinical or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
• Assist in developing project plans and details. Apply principles of Project Management (may include but not limited to: project schedules, agile principles, budget and status reports) to accomplish project objectives.
• Ensures documentation is provided for support, end user training and testing/validation. May provide implementation support with end users.
• Follows established protocols in the execution of all activities to ensure the safety and security of information system assets, processes, and data.
• Possesses expert knowledge in impacted areas. Handles the most complex issues and problems across multiple platforms.
• Coaches and leads others in acquiring knowledge and provides expert advice. May serve as an evaluator of staff within the team. Provides leadership, coaching and/or mentoring to a subordinate group; may act as a “lead” or supervisor.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications:

• Education: Bachelors degree or experience in lieu of degree
• Experience: 6 years relevant experience.
• Licenses/Certifications: None

Preferred Qualifications:

• Undergraduate Degree in Information Systems in lieu of experience.
• ITSM experience is a plus.
• Experience with JSON, SOAP, REST API development is a plus
• Experience with ITSM tools is a plus.
• Experience with an ESM solution is a plus.
• Certification in an ITSM/ESM tool is a plus.
• ITIL certification is a plus
• Excellent written and verbal communication skills.

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.