St. Luke’s Health System in Boise, ID is seeking an Application Training and Support Specialist to join our Community Connect team. The ideal candidate will:

• Have previous experience with Epic: Ambulatory, Cadence, Revenue Cycle
• Skilled at leading in-person and virtual trainings for multiple Epic applications.
• Ability to lead, influence, and coordinate stakeholders and cross-functional teams to plan and execute on deliverables
• Embrace change; finds value in learning new skills and committed to understanding and identifying best practice workflows
• Ability to adapt workflows to meet the need of each independent clinic
• Possess strong presentation skills and has the ability to share information during in-person and virtual meetings
• Ability to draft clear and concise communication
• Employ exceptional follow-up skills and attention to detail
• Flexible in work priorities as organizational needs change
• Facilitate rounding meetings with independent clinics
• Facilitate Upgrade Education meetings with independent clinics
• Maintain strong relationships with independent providers and staff
• Ability to travel within the Treasure Valley, Magic Valley, Stanley, and Ketchum.
• Strong knowledge of Microsoft Office products: Outlook, Word, Excel, PowerPoint, Teams

Under limited supervision, the Applications Training & Support Specialist (ATSS) is responsible for oversight of Health Information Technology education development and delivery to clinical and business end-users. The ATSS partners with area leaders and Informaticists to analyze and evaluate existing system functionality to best support clinical and business end users in safe and efficient utilization of the electronic medical record (EMR) system.

This position’s job responsibilities include but are not limited to:

• Serves as an initial escalation point for review of system enhancement requests impacting a single application to validate appropriateness for escalation to build/governance review. Serves as project/enhancement request facilitator for enhancement and build requests as they progress through to implementation (e.g., flowsheet changes, minor order changes, etc.). Provides support by troubleshooting identified mSL and other single-application end user facing system issues. Assists with root cause analysis and resolving problems through appropriate methodologies and communication with end-users and service line leaders. In collaboration with end users and system leadership, through accurate training, comprehensive real-time support, and effective solution architecture, ATSSs create an optimal environment for enabling safe, effective, and efficient utilization of mSL and other health information technologies.
• Supplements initial/on-going training and personalization for clinical and business applications for new and existing employees for any gaps in coverage. Provides supplemental support in performing competency assessments related to provider/clinician EMR use.
• Monitors clinician efficiency datasets to recommend targeted and purposeful interventions. Deploys surveys and other training quality mechanisms to measure the effectiveness of training interventions.
• Partners with colleagues on adjacent teams (e.g., informatics, CLaSS/Simulation, IHT, etc.) to provide support, develop content, and deliver high quality/fidelity training. Ensures competency training of clinical and business end users continues beyond initial training, taking ownership over competency checklists for any applicable clinical and/or business application.
• Leads the development and assists in analyzing existing and gathering requirements for training materials, serving as subject matter expert in validating training documents/curriculum requiring updating. Ensures Epic training environment is maintained and up-to-date to support training needs through accurate configuration of the MST environment. Optimizes single application, complex, clinical and business workflows through in-depth analyses of current state and a comprehensive understanding of system functionality. Gathers requirements for potential changes. Manages portfolios of enhancements/requests to ensure appropriate levels of resources, prioritization and completion of requests.
• Supports system project work through functioning as a subject matter expert, developing training references, and delivering the training for enhancements. Tests/validates new build for single application enhancements/upgrades. Supplements system go-live support for new implementations and enhancements. Responsible for developing and communicating system changes (e.g., upgrade announcements, individual enhancements, etc.) and downtimes to appropriate areas of the organization.
• Participates in local and informatics governance as needed for decision making, content reviews, prioritization, and subject matter expertise. Maintains local level subject matter expert program, empowering local leaders with knowledge and skills needed to work through basic issues and answer basic end user questions.
• Responsible for mentoring and developing the technical and facilitation skills of lower level ATSS team members. May function as a first-level supervisor or "lead".
• Perform other duties and responsibilities as assigned.

Qualifications

• Education: Bachelor’s degree
• Experience: 3 years additional relevant experience.
• Licenses/Certifications: None

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.