Under limited/moderate supervision, the End-User Computing Specialist 2 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity.

This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual and Integration Specialists.

• Organizes the daily efforts of junior staff members in a designated support area. May provide leadership, coaching, and/or mentoring to subordinate group.
  
  
• Acts as a second level issue identification and resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
  
  
• Performs restorative and maintenance actions either remotely or at the end users location to resolve problems and recommends systems modifications to reduce user issues.
  
  
• General maintenance and support of IT hardware and infrastructure.
  
  
• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.
  
  
• Collaborates with Tier 3 support personnel (Engineering, Application, System Administrator, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.
  
  
• Maintains accurate information and data regarding IT hardware and infrastructure issues within the tracking system and according to policies and standards.
  
  
• Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
  
  
• Possesses solid working knowledge of subject matter.
  
  
• Perform other duties and responsibilities as assigned.

   

• Education: Bachelors degree or experience in lieu of degree
• Experience: 0 years experience
• Licenses/Certifications: None

   

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.