Join the dedicated team managing a contact center workforce management application. This position requires a detail-oriented, reliable candidate able to work with limited supervision. Technically adept and quick to adapt to new tools, the ideal individual applies strong analytical skills to resolve system issues and recommend data-driven solutions. A passion for continuous learning and personal growth is essential, along with the ability to thrive independently and in collaborative team environments.

Under direct supervision, the Application Analyst 1 analyzes and evaluates existing or proposed systems and devices to process data.

Duties/Responsibilities:

• Analyzes and modifies data systems.
  
  
• Resolves system related problems through appropriate research methods and communication with user department personnel and vendor personnel.
  
  
• Analyzes reports in relation to system capabilities
  
  
• Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution.
  
  
• Prepares detailed program specifications and requirements, identifies required inputs, participates in the design, development, and testing of systems.
  
  
• Follows department procedures relative to request tracking, documentation and change control.
  
  
• Oversees the implementation of required hardware and software components for approved applications.
  
  
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
  
  
• Possesses beginning to working knowledge of subject matter.
  
  
• Perform other duties and responsibilities as assigned.

   

Minimum Qualifications:

• Education: Bachelors degree or experience in lieu of degree
• Experience: 0 years experience
• Licenses/Certifications: None

   

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.